Troubleshooting Features in Local Client

 

Multiple troubleshooting features are available for the AVG local client. To access them, click Menu in the top right corner of the AVG Business Antivirus UI, then go to Settings > General > Troubleshooting.

Regardless of whether your local client is managed by an AVG Business Management Console or not, the following troubleshooting options will be available in the UI:

• Enable Offline Mode — Disconnects the device from the internet. Note that this setting depends on Firewall - if Firewall is uninstalled or disabled, Offline Mode will not be available.
• Enable Passive Mode — Disables the AVGAntivirus to allow functioning alongside some other antivirus software. To learn more, see Passive Mode.
• Enable Self-Defence — This feature should not be disabled unless absolutely necessary (e.g. during some troubleshooting steps), as Self-Defense protects the device from unwanted actions. The feature should then be re-enabled once the needed actions are performed.
• Block vulnerable kernel drivers — Blocks exploitable drivers from loading into OS kernel memory and alerts the user. This feature should not be disabled unless troubleshooting.
• Enable hardware-assisted virtualization — The main purpose of disabling this feature is for troubleshooting purposes (for example, when encountering an issue with virtual machines). The feature should be re-enabled once the needed actions are perfomed (a restart is required to enable/disable).
• Delay AVG startup — This feature is used to delay the startup of the Antivirus services. The feature should be disabled once the needed actions are performed, as it leaves the device unprotected during startup.
• LSA protection — Protects from unauthorized access to the Local Security Authority process, which stores and manages user processes (can potentially cause problems with some third-party single sign-on apps).
• Repair app — Runs a repair on the local client. See Repairing Antivirus for more information on this and other repair options.
• Record a performance problem (should be used only if requested by AVG Support) — Records a performance problem directly inside the Antivirus client. See Recording Performance Problems for instructions.
• Enable debug logging — Gathers a large amount of information and system logs to help find problems (a restart might be required to fully enable debug logging). See Enabling Debug Logging for Antivirus for more information.
• Send logs — This feature is the built-in Support tool. You can select Send logs to open the tool and send the output to AVG support directly. See Creating and Sending Support Packages for further instructions.

If your local client is managed by the Cloud Console, you can enable most of these features via Policy settings of the console as well (see Troubleshooting Features in Cloud Console).

 

Some features are only available in the unmanaged version of the local client. These are:

• Add/Modify Components (under Still having problems?) — Allows you to add or remove shields and other components. See Adding/Removing Antivirus Components After Installation for detailed instructions.

• Back up your AVG settings — Allows you to back up and restore settings from the client (*.avastconfig file type). For more information, see Backing Up and Restoring Customized Settings.

• Reset all settings — Resets the client settings to AVG default values

Additional Troubleshooting Features

In the Basic Protection section of the client UI, you can also enable Anti-Rootkit Shield and Anti-Exploit Shield. For more information, see Core Shields Settings.