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Recording Performance Problems
This Article Applies to:
- AVG AntiVirus Business Edition
- AVG Internet Security Business Edition
- AVG File Server Business Edition
- AVG Email Server Business Edition
This feature should only be used when specifically requested by the AVG Business Support team.
If you experience a performance problem related to your AVG Business Antivirus, and our Business Support agents ask you to induce and record the issue, please follow these steps:
- From the client UI, go to Menu > Settings
- In the General section, select Troubleshooting
- Scroll down to the Record a performance problem section and click the Open Recorder button
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- Describe the performance issue in the text box, then click Start Recording
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- During the recording (20 seconds), induce the issue
- Once the recording is finished, type in your email address (optional) and click Send
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- In the pop-up confirming your recording has been shared with the Business Support team, click Done
Recorded Data
During the recording, AVG will collect the following data:
- Processor performance
- Registry performance
- Network performance
- Running-app performance
- Snapshots of process stacks
- Names of open files
AVG will not collect the following:
- Screen content
- Audio and images
- Personal files and content
- Open windows and webpages
- RAM content
- Keystrokes
- Passwords
Other Articles In This Section:
Troubleshooting Features in Local Client
Logging Blocked Packets to Create Exclusions
Creating and Sending Support Packages
Troubleshooting 'Invalid Mail Server Certificate' Warnings
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