Recording Performance Problems

This Article Applies to:

AVG Business Antivirus

This feature should only be used when specifically requested by the AVG Business Support team.

If you experience a performance problem related to your AVG Business Antivirus, and our Business Support agents ask you to induce and record the issue, please follow these steps:

From the client UI, go to Menu > Settings
In the General section, select Troubleshooting
Scroll down to the Record a performance problem section and click the Open Recorder button

Describe the performance issue in the text box, then click Start Recording

During the recording (20 seconds), induce the issue
Once the recording is finished, type in your email address (optional) and click Send

In the pop-up confirming your recording has been shared with the Business Support team, click Done

Recorded Data

During the recording, AVG will collect the following data:

Processor performance
Registry performance
Network performance
Running-app performance
Snapshots of process stacks
Names of open files

AVG will not collect the following:

Screen content
Audio and images
Personal files and content
Open windows and webpages
RAM content
Keystrokes
Passwords