Creating and Sending Support Packages

This Article Applies to:

AVG Business Cloud Console

Users of AVG Business Cloud Console now have the option to generate and send a support package for one or more devices directly from the console (as long as the devices have Agent version 4.23 or higher). This support package is used by our support analysts to troubleshoot any issues with the device.

Generating support packages via the console is available for Windows devices only. For macOS devices, please generate packages locally (see ).

Before generating a support package, we recommend Enabling Debug Logging for Antivirus.

To create a support package and send it to our Business Support team via your console:

Go to the Devices page of the console
Do one of the following:
- For a single device, click the three dots next to the device
- For multiple devices, tick the checkboxes next to them, then click More above the device list
  - The selected devices must belong to a single site.
Select Send support package

Send Support Package from the Devices page

In the pop-up dialog, click Collect and send to confirm the action

Once your package has been generated and sent, you will need to provide the file name to the Business Support agents so they can locate the file within the servers. This information will be automatically generated and shown in Device detail.