Base Antivirus Logs

If the AVG Support Tool fails, or does not gather all of the logs requested by Business Technical Support, you can manually gather the logs to send.

Unmanaged Local Clients

• C:\ProgramData\AVG\Antivirus\log
• C:\ProgramData\AVG\Persistent Data\Antivirus\Logs\

Component Logs

• AVG svc (core service log): C:\ProgramData\AVG\Antivirus\log\AVGSvc.log
• Antivirus UI log (issues with UI start, popups etc listed here): C:\ProgramData\AVG\Antivirus\log\AvgUI.log
• Antivirus UI javascript content: C:\ProgramData\AVG\Antivirus\log\HtmlRemoteContent.log
• Dumps from Crashed Components: C:\ProgramData\AVG\Antivirus\log\unp*.mdmp
• Self-Defense Module: C:\ProgramData\AVG\Antivirus\log\selfdef.log
• Anti-rootkit protection (driver start/stop): C:\ProgramData\AVG\Antivirus\log\arpot.log
• Anti-rootkit scan: C:\ProgramData\AVG\Antivirus\log\aswAr*.log
• CyberCapture/DeepScreen: C:\ProgramData\AVG\Antivirus\log\autosandbox.log
• Exchange Protection: C:\ProgramData\AVG\Antivirus\log\ExchangeShield.log
• Firewall Configuration: C:\ProgramData\AVG\Antivirus\log\FwServ.log
• Mail Shield: C:\ProgramData\AVG\Antivirus\log\Mail.log
• Outlook addin: C:\ProgramData\AVG\Antivirus\log\asOutExt64.log
• Web Shield: C:\ProgramData\AVG\Antivirus\log\StreamFilter.log
• Web Shield Debug (debug logging must be enabled): C:\ProgramData\AVG\Antivirus\log\FilterEngine.log
• Windows Security Center (registration of AVG to WSC): C:\ProgramData\AVG\Antivirus\log\wsc.log