AVG Error Codes

 

These error codes can be returned by the AVG installer, updater, and/or found in log files.

Error Code Types

Instup (AVG 2014+): ID starts with AE_, value range is from 40961/0x0000a001 to 41231/0x0000a10f

Old Setup (up to AVG 8): ID starts with SETUP_ or SYNCER_, value range is from 0x20000000 to 0x20000026

AVG Core: ID starts with AVG_, value range is from 42000/0x0000a410 to 42600/0x0000a668

Known Error Codes

Value 1	Value 2	Error Code Name	Error Description
40961	0x0000a001	AE_SIGNATURE_INVALID	Invalid signature. DSA signature verification failed for some file. Most likely an error during file transfer or an inconsistent chain of files was used for diff application.
40962	0x0000a002	AE_BROKEN_PACKAGE	Broken package. A package is somehow corrupted: its format is incorrect (or unknown), or it contains inconsistent data. Can be caused by error in downloading, or an inconsistent chain of files used for diff application.
40963	0x0000a003	AE_NOT_INSTALLED	AVG is not installed. Not a real error. This code is returned when installation cannot continue because some condition is not satisfied: reboot is needed before continuation, downgrade is not allowed.
40964	0x0000a004	AE_ALREADY_RUNNING	Setup/updater is already running.
40964	0x0000a005	AE_NO_UPDATE	AVG update (VPS or PROGRAM) was not performed because there is not a newer version. Code returned when update is requested and there is nothing new available. This code does not appear when only automatic updates are made because a check for a new version availability is made before update request.
40965	0x0000a006	AE_PACKAGE_MISMATCH	A package is correctly signed but its content doesn't match expectation.
41217	0x0000a101	AE_INVALID_LOG_LEVEL	Log level has invalid value (no available string representation, invalid cast, etc). Internal error - bad parameter used in logging function call.
41218	0x0000a102	AE_FAILED_STACK_GUARANTEE	Failed to set stack guarantee for a calling thread. Internal error.
41219	0x0000a103	AE_MINIDUMP_FAILED	Failed to write minidump. Internal error.
41220	0x0000a104	AE_CANCELLED	DldWrapper class error code (~SYNCER_ERROR_CANCELLED). Internal error - downloading packages was interrupted by a user.
41221	0x0000a105	AE_DLDWRAPPER_NOT_CONNECTED	DldWrapper class error code (~SYNCER_NOT_CONNECTED). Internal error - a problem with internet connection.
41222	0x0000a106	AE_DLDWRAPPER_HOST_UNREACHABLE	DldWrapper class error code (~SYNCER_HOST_UNREACHABLE). Internal error - a problem with internet connection.
41223	0x0000a107	AE_DLDWRAPPER_SERVER_DOWN	DldWrapper class error code (~SYNCER_SERVER_DOWN). Internal error - the selected server is not responding.
41224	0x0000a108	AE_DLDWRAPPER_PROXY_LOGIN_NEEDED	DldWrapper class error code (~SYNCER_PROXY_LOGIN_NEEDED).
41225	0x0000a109	AE_DLDWRAPPER_HTTP_ERROR	DldWrapper class error code (~SYNCER_HTTP_ERROR).
41226	0x0000a10a	AE_DLDWRAPPER_RETRYING	DldWrapper class error code (~SYNCER_RETRYING). Internal error - a problem with internet connection.
41227	0x0000a10b	AE_DLDWRAPPER_SYSTEM	DldWrapper class error code (~SYNCER_RETRYING). Internal error - a problem with internet connection.
41228	0x0000a10c	AE_INVALID_PRODUCT_INFO	The product data is invalid. Internal error - malformed product information data block.
41229	0x0000a10d	AE_INVALID_PRODUCT_CONDITION	The product condition type has invalid value. Internal error - malformed product information data block.
41230	0x0000a10e	AE_INVALID_PRODUCT_ACTION	The product action type has invalid value. Internal error - malformed product information data block.
41231	0x0000a10f	AE_INVALID_SELECTION_TREE	The product selection tree is invalid. Internal error - malformed product information data block.
42000	0x0000a410	AVG_UNKNOWNERROR	Unknown error.
42000	0x0000a410	AVG_FIRSTERROR	Unknown error.
42001	0x0000a411	AVG_INVALIDENGINELICENSE	License for avWork.dll is not valid.
42002	0x0000a412	AVG_EXPIREDENGINELICENSE	License for avWork.dll was expired.
42003	0x0000a413	AVG_UNWANTEDEXCEPTION	Exception found in code.
42004	0x0000a414	AVG_FOLDERISFILE	Can not create folder > same file exists.
42005	0x0000a415	AVG_COMPRESSIONERROR	Error while compressing data.
42006	0x0000a416	AVG_OFFLINEFILE	File is not present on drive > migrated to offline device.
42007	0x0000a417	AVG_UNKNOWNOBJECT	Object if unknown in current context.
42009	0x0000a419	AVG_INVALIDINSTALL	AVG is not installed as expected.
42010	0x0000a41a	AVG_NOTPACKED	File is not packed.
42011	0x0000a41b	AVG_OPSTOPPED	Operation was stopped.
42016	0x0000a420	AVG_FILENOTSELECTED	File was not tested due to engine configuration details (VPS_VR_ALLFILES).
42017	0x0000a421	AVG_INVALIDLICENSE	License string is not valid.
42018	0x0000a422	AVG_INPROGRESS	Operation in progress.
42019	0x0000a423	AVG_FILEEXCLUDED	File was not tested due to excluded areas.
42020	0x0000a424	AVG_FILEIGNORED	File was ignored for some reason and should be ignored by the subsequent operations (reports, etc).
42030	0x0000a42e	AVG_SCAN_UNKNOWN	Unknown scanner error.
42031	0x0000a42f	AVG_OT_UNKNOWN	Unknown internal object type.
42040	0x0000a428	AVG_VPS_INVALIDCOMPRESSION	VPS file was destroyed.
42043	0x0000a42b	AVG_VPS_ILLEGALVPS	VPS file is valid, but updated illegally (not using ALWIL Software algorithm).
42050	0x0000a442	AVG_PACK_UNKNOWNERROR	Unknown packer error.
42051	0x0000a443	AVG_PACK_UNKNOWNVERSION
42052	0x0000a444	AVG_PACK_CORRUPTED
42053	0x0000a445	AVG_PACK_UNKNOWNCOMPRESSION
42054	0x0000a446	AVG_PACK_DECOMPRESSFAIL
42055	0x0000a447	AVG_PACK_COMPRESSFAIL
42056	0x0000a448	AVG_PACK_ENCRYPTED
42057	0x0000a449	AVG_PACK_FILETOOBIG
42058	0x0000a44a	AVG_PACK_NOTEMPSPACE
42059	0x0000a44b	AVG_PACK_DELETEPARENT
42060	0x0000a44c	AVG_REPAIR_NOTREPAIRED	File was not repaired.
42061	0x0000a44d	AVG_REPAIR_MAYBEREPAIRED	We are not sure if file was repaired (WORD97).
42062	0x0000a44e	AVG_PACK_LIGHTCORRUPTED	Warning, no reason to stop.
42070	0x0000a456	AVG_MAPI_ATTSKIP_REFERENCE	MAPI attach skipped because unknown store method.
42071	0x0000a457	AVG_MAPI_ATTSKIP_REFRESOLVE
42072	0x0000a458	AVG_MAPI_ATTSKIP_REFONLY
42073	0x0000a459	AVG_MAPI_ATTSKIP_EMBEDDEDMSG
42074	0x0000a45a	AVG_MAPI_ATTSKIP_OLE
42075	0x0000a45b	AVG_MAPI_ATTSKIP_UNKNOWN
42100	0x0000a474	AVG_POLYVIR_EXCEPTION	Exception in polymorphic viruses code.
42101	0x0000a475	AVG_POLYVIR_ERROR	Error in polymorphic viruses code.
42102	0x0000a476	AVG_MACROVIR_EXCEPTION	Exception in macro viruses code.
42103	0x0000a477	AVG_MACROVIR_ERROR	Error in macro viruses code.
42104	0x0000a478	AVG_STDVIR_EXCEPTION	Exception in std viruses code.
42105	0x0000a479	AVG_STDVIR_ERROR	Error in std viruses code.
42110	0x0000a47e	AVG_PACK_DECOMPRESSIONBOMB	File is a decompression bomb.
42111	0x0000a47f	AVG_PACK_UNSUPPORTED_OPERATION	Operation is not supported for this type of archive.
42120	0x0000a488	AVG_PACK_ARJ_CORRUPTED	Pack is corrupted.
42121	0x0000a489	AVG_PACK_EXEC_CORRUPTED	Pack is corrupted.
42122	0x0000a48a	AVG_PACK_MAPI_CORRUPTED	Pack is corrupted.
42123	0x0000a48b	AVG_PACK_MIME_CORRUPTED	Pack is corrupted.
42124	0x0000a48c	AVG_PACK_STREAMS_CORRUPTED	Pack is corrupted.
42125	0x0000a48d	AVG_PACK_ZIP_CORRUPTED	Pack is corrupted.
42126	0x0000a48e	AVG_PACK_RAR_CORRUPTED	Pack is corrupted.
42127	0x0000a48f	AVG_PACK_CAB_CORRUPTED	Pack is corrupted.
42128	0x0000a490	AVG_PACK_TAR_CORRUPTED	Pack is corrupted.
42129	0x0000a491	AVG_PACK_GZ_CORRUPTED	Pack is corrupted.
42130	0x0000a492	AVG_PACK_BZIP2_CORRUPTED	Pack is corrupted.
42131	0x0000a493	AVG_PACK_ACE_CORRUPTED	Pack is corrupted.
42132	0x0000a494	AVG_PACK_EXEC_UPX_CORRUPTED	Pack is corrupted.
42133	0x0000a495	AVG_PACK_ARC_CORRUPTED	Pack is corrupted.
42134	0x0000a496	AVG_PACK_ZOO_CORRUPTED	Pack is corrupted.
42135	0x0000a497	AVG_PACK_LHARC_CORRUPTED	Pack is corrupted.
42136	0x0000a498	AVG_PACK_CHM_CORRUPTED	Pack is corrupted.
42137	0x0000a499	AVG_PACK_CPIO_CORRUPTED	Pack is corrupted.
42138	0x0000a49a	AVG_PACK_RPM_CORRUPTED	Pack is corrupted.
42139	0x0000a49b	AVG_PACK_7ZIP_CORRUPTED	Pack is corrupted.
42140	0x0000a49c	AVG_PACK_ISO_CORRUPTED	Pack is corrupted; ISO + Nero ISO (NRG)
42141	0x0000a49d	AVG_PACK_DBX_CORRUPTED	Pack is corrupted.
42142	0x0000a49e	AVG_PACK_SIS_CORRUPTED	Pack is corrupted.
42143	0x0000a49f	AVG_PACK_DOM_CORRUPTED	Pack is corrupted.
42144	0x0000a4a0	AVG_PACK_OLE_CORRUPTED	Pack is corrupted.
42145	0x0000a4a1	AVG_PACK_INSTALLER_CORRUPTED	Pack is corrupted.
42146	0x0000a4a2	AVG_PACK_WINEMUL_CORRUPTED	Pack is corrupted.
42147	0x0000a4a3	AVG_PACK_DMG_CORRUPTED	Pack is corrupted.
42148	0x0000a4a4	AVG_PACK_XAR_CORRUPTED	Pack is corrupted.
42150	0x0000a4a6	AVG_KEY_EXPIRED	Registration key expired.
42151	0x0000a4a7	AVG_KEY_INVALID	Invalid key.
42152	0x0000a4a8	AVG_KEY_INSUFFICIENTCOUNT	Insufficient number of licenses.
42160	0x0000a4b0	AVG_LICFILE_INVALID_SIGNATURE
42161	0x0000a4b1	AVG_LICFILE_DEMO_SIGNATURE
42162	0x0000a4b2	AVG_LICFILE_SERVER
42163	0x0000a4b3	AVG_LICFILE_NO_SERVER
42164	0x0000a4b4	AVG_LICFILE_OBSOLETE
42165	0x0000a4b5	AVG_LICFILE_EXPIRED
42166	0x0000a4b6	AVG_LICFILE_NO_LICENSE
42167	0x0000a4b7	AVG_LICFILE_DEMO
42168	0x0000a4b8	AVG_LICFILE_BANNED
42169	0x0000a4b9	AVG_LICFILE_INVALID
42170	0x0000a4ba	AVG_LICFILE_DISABLED
42171	0x0000a4bb	AVG_LICFILE_FEATURE_MISSING
42172	0x0000a4bc	AVG_LICFILE_INVALID_OR_EXPIRED
42400	0x0000a5a0	AVG_RSA_CONTENT_ENCODING
42401	0x0000a5a1	AVG_RSA_DATA
42402	0x0000a5a2	AVG_RSA_DIGEST_ALGORITHM
42403	0x0000a5a3	AVG_RSA_ENCODING
42404	0x0000a5a4	AVG_RSA_KEY
42405	0x0000a5a5	AVG_RSA_KEY_ENCODING
42406	0x0000a5a6	AVG_RSA_LEN
42407	0x0000a5a7	AVG_RSA_MODULUS_LEN
42408	0x0000a5a8	AVG_RSA_NEED_RANDOM
42409	0x0000a5a9	AVG_RSA_PRIVATE_KEY
42410	0x0000a5aa	AVG_RSA_PUBLIC_KEY
42411	0x0000a5ab	AVG_RSA_SIGNATURE
42412	0x0000a5ac	AVG_RSA_SIGNATURE_ENCODING
42413	0x0000a5ad	AVG_RSA_ENCRYPTION_ALGORITHM
42414	0x0000a5ae	AVG_RSA_FILE
42415	0x0000a5af	AVG_RSA_KEY_LEN	RSA Encrypt key len != MAX_ENCRYPTED_KEY_LEN.
42600	0x0000a668	A32E_LASTERROR	Last valid AVG error.
536870912	0x20000000	SETUP_OK_SOMETHING_DONE
536870913	0x20000001	SETUP_OK_NOTHING_DONE
536870914	0x20000002	SYNCER_NOT_CONNECTED	Not connected at all.
536870915	0x20000003	SYNCER_HOST_UNREACHABLE	Ping failed.
536870916	0x20000004	SYNCER_SERVER_DOWN	Port unreachable; 5xx.
536870917	0x20000005	SYNCER_PROXY_LOGIN_NEEDED	Proxy needs login.
536870918	0x20000006	SYNCER_HTTP_ERROR	Any other http error.
536870919	0x20000007	SETUP_ERROR_INVALID_CMDLINE	Invalid command line parameter.
536870920	0x20000008	SETUP_ERROR_NOT_ENOUGH_RIGHTS	Not enough rights.
536870921	0x20000009	SETUP_ERROR_MISSING_ODBC	missing ODBC.
536870922	0x2000000a	SETUP_ERROR_OTHER_INSTANCE_RUNNING	Another instance of setup is already running.
536870923	0x2000000b	SETUP_ERROR_SIGNATURE_INVALID	Signature invalid; file was broken or tampered with.
536870924	0x2000000c	SETUP_ERROR_CANT_SELECT_SERVER	Probably no servers in servers.def.
536870925	0x2000000d	SETUP_ERROR_INVALID_PACKAGES_VPU	Invalid package description file.
536870926	0x2000000e	SETUP_ERROR_SFX_VERSION_MISMATCH	exe or packages.vpx don't match the versions in setup.exe.
536870927	0x2000000f	SETUP_NEED_NEWER_SETUP	For inet, indicates you need newer setup.exe.
536870928	0x20000010	SETUP_GOT_NEWER_SETUP	For inet, indicates new setup.exe is available.
536870929	0x20000011	SETUP_ERROR_BROKEN_PACKAGE	Package can't be opened, is broken, has invalid version, has bad vps, etc.
536870930	0x20000012	SETUP_ERROR_NEED_RESTART	Setup needs to be restarted first to perform pending rename operations.
536870931	0x20000013	SETUP_ERROR_INVALID_INSTALL_MODE	Mismatched downgrade on sfx ver.
536870932	0x20000014	SETUP_ERROR_GETTING_SETUP_FAILED	Downloading newer setup failed.
536870933	0x20000015	SETUP_ERROR_PRODUCT_VERSION	Another version of this product is already installed.
536870934	0x20000016	SETUP_ERROR_OS_REQUIREMENTS	Operating System does not meet minimal requirements.
536870935	0x20000017	SETUP_ERROR_OLD_FILES_LOCKED	At least one of the files was locked; bailing out (just for overwrite mode).
536870936	0x20000018	SETUP_ERROR_IE_REQUIREMENTS	Internet Explorer needed.
536870937	0x20000019	SETUP_ERROR_NOOP	Invalid operation (eg. update when not installed or no operation at all).
536870938	0x2000001a	SETUP_ERROR_LIC_INVALID_OR_EXPIRED	License expired or invalid.
536870939	0x2000001b	SETUP_ERROR_SERVERS_MAINTENANCED	Servers under maintenance; try again later.
536870940	0x2000001c	SETUP_ERROR_LIC_BANNED	License banned.
536870941	0x2000001d	SETUP_ERROR_LIC_DISABLED	License disabled.
536870942	0x2000001e	SETUP_ERROR_LIC_SBS_ON_SERVER	Small Business License on full server.
536870943	0x2000001f	SETUP_ERROR_TRY_DIFF_LATER	Downloads has reached maximum retries, setup will try to download next time.
536870944	0x20000020	SETUP_ERROR_SERVER_OS	Returns when installing non-server AVG on server OS.
536870945	0x20000021	SETUP_ERROR_OS_REQUIREMENTS_2000HOTFIX	Returns when installing on win2k without KB816542 hotfix.
536870946	0x20000022	SETUP_ERROR_SETUP_TOO_OLD	Returns when user runs a setup that is too old.
536870947	0x20000023	SETUP_ERROR_EDITION_DOWNGRADE	Returns when the product edition is downgrading (e.g. pro > free).
536870948	0x20000024	SETUP_ERROR_LIC_FEATURE_MISSING	Feature not found in license file.
536870949	0x20000025	SETUP_ERROR_WHS_OS	WHS edition is installed on non-WHS OS.
536870950	0x20000026	SYNCER_ERROR_SERVER_BUSY	Return later, do not report any error to a user.