Preventing SMTP Server Configuration Issues When Mail Shield is Enabled

This Article Applies to:

AVG Business On-Premise Console

When the On-Premise console is installed on a system which also has the Mail Shield feature of AVG Business Antivirus installed, and you wish to configure the SMTP server for the On-Premise Console, it is necessary to perform the following steps in order to prevent any communication issues:

Open the Antivirus client
Go to Menu, then select Settings
Click Search in the top right corner
Type geek:area and hit ENTER

In the Mail Shield section, ensure the checkbox next to Scan SSL connections is ticked, then click Perform next to Export certificate

Select the export location
- Ensure you remember the export location, as you will need it for importing the certificate to the Java keystore (step 8).
In the AVG export confirmation dialog, click OK

Import the certificate to the Java keystore using this command: C:\Program Files\AVG\Management Console\java\jre\bin\keytool.exe -trustcacerts -keystore "C:\Program Files\AVG\Management Console\java\jre\jre\lib\security\cacerts" -storepass changeit -alias avastmailshield -import -file <path_to_certificate>
- Ensure you replace <path_to_certificate> in the command with the actual location of the certificate (e.g. C:\Users\Michael.Scott\Desktop\MailShield.crt).
Reboot the device