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Enabling Debug Logging

This Article Applies to:

  • AVG Business On-Premise Console

 

If you are experiencing any particular issues with On-Premise Console, you can enable debug logging in order to gather more detail in the logs for troubleshooting purposes. Once you enable debug logging, induce the issue you were experiencing, send the resulting logs to AVG Business Support, then revert the changes you made.

To perform these actions:

  1. Open Services and stop the AVG Business Management Console service
  1. Open Notepad.exe as administrator, and open the file C:\Program Files\AVG\Management Console\console\config\logback.xml
In this image, the drive letter is C:
  1. Change the level value to "INFO" and save the changes
  1. Restart the AVG Business Management Console service
  2. Induce the issue (e.g. if it's an issue with logging in or device setup, run through the same process to create the new logs)
  3. Send the generated logs to our support team
  4. Open logback.xml again, following the same steps as before, and reset the level value to "ERROR"
Select the SYSTEM file

 

Other Articles In This Section:

On-Premise Console Server Error

Preventing SMTP Server Configuration Issues When Mail Shield is Enabled

Related Articles:

Console Logs

AVG Error Codes