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Configuring Offline On-Premise Console

This Article Applies to:

  • AVG Business On-Premise Console


If you want to set up your protection for an offline or isolated network, you will need to configure the On-Premise Console accordingly. This article covers the necessary prerequisites and actions for the offline configuration of the console.

Requirements for Offline Configuration

The following requirements must be met when setting up the offline On-Premise Console:

  • At least one network adapter enabled on the station
  • The download tool requires .NET 4.5 for Windows
  • The download tool will work when a proxy is being used as long as the proxy is configured in the policy for the Master Agent/Update Mirror device

Note that the offline On-Premise Console does not support:

  • .msi installation files
  • Remote Deployment

Configuring Offline Console

If you are using the On-Premise Console, you have access to a standalone AVG Updates Download Tool for offline or isolated networks, which will download necessary program and virus definition update files.

  1. Install the On-Premise Console using the guidelines above; however, ensure you tick the Offline Operation check box during setup
    1. Existing installations can be altered for offline functionality — see Setting On-Premise Console to Online or Offline. If you would rather uninstall and reinstall the Console, you can move your database to the new Console by following the instructions in Backing Up, Restoring, and Moving On-Premise Console Database
  2. Log in to the On-Premise Console. You should be brought to the Offline Configuration tab
  3. On a device with access to the internet, download the AVG Updates Download Tool (located here)
  4. The download tool will download all necessary update files (see Using Updates Download Tool.)
  5. Copy the offline folder from the download location (default path C:\Users\username\AppData\Local\Temp\AVGDownloader) to C:\Program Files\AVG\Management Console\console on the device with Console installed
  6. On the Offline Configuration page, click Check Configuration. If all files are in place, you should be redirected to the Dashboard

Using Updates Download Tool

  1. Run AVGUpdatesDownloader.exe.
  2. (Optional) Change the download location using the Browse button.
  3. Insert wallet key.
  4. Click Download.

Alternatively, if you would like to use Command Line, run the following command: .\AVGUpdatesDownloader.exe /auto /lic="XXXXXX-XXXXXX-XXXXXX" /dir=C:\\AVGDownloader

When download is complete, two folders are created:

  • \offline: appremover.exe, license, latest version information, ccupgrade.exe, Agent and AV offline installers (this folder used by the Console)
  • \updates: program and virus definition update files for clients (this folder used by device set as mirror)

Updating Clients Using Mirror

After client installation (see Adding Devices to On-Premise Console) you must set up one device in your network as an Update Mirror (master agent) for providing updates to other devices.

When the Mirror is ready, copy the updates folder to it and create the configuration file on the device:

  1. Copy the updates folder from the AVG Updates Download location (default path C:\Users\username\AppData\Local\Temp\AVGDownloader) to C:\ProgramData\AVG\Business Agent\
  2. In C:\ProgramData\AVG\Business Agent\updates\, create file with file name mirror-updates.cfg
  3. Add to the file:
    • [Updates]

Program updates could take approximately 20 minutes to complete.

Locating Your Wallet Key (for Partners and Distributors)

If you have been provided with an Activation Code for your On-Premise Console, you will need to register the code to receive your Wallet Key. Activation Codes normally provided when subscriptions are purchased will not work within the Offline Console, as the codes have to be validated over the internet. Direct Customers, however, will receive an email with the Wallet Key, and can use that in their Console.

AVG customers should simply contact Business Technical Support to be provided the correct Wallet Key.