Console Migration Frequently Asked Questions

You can migrate your devices from the Remote Administration Console to either the Cloud Console or On-Premise Console by following the steps in Migrating from Remote Administration to the AVG Business Management Consoles.

What is the End-of-Life Date?

The Remote Administration console End-of-Life and End of Support date was October 8th, 2021.

Please open your Remote Administration console as soon as possible and follow the upgrade wizard to keep your devices protected.

What happens if I don’t upgrade?

• Endpoints connected to the RA console will become unmanaged
• Endpoints with AVG Business Antivirus version 20.2 or higher will automatically convert to a new subscription with the same validity as your current one
• Endpoints with AVG Business Antivirus version 20.1 or lower will not convert to a new subscription. If you renew your subscription later, you will have to redeploy Antivirus on these devices manually.

Business Console Token Missing?

If you are trying to migrate your devices but find the Business Console Token is missing (from the On-Premise Console), do the following:

1. Log in to the On-Premise Console
2. Click General Settings, then Transfer from Another Console
3. Press F12 in the browser to open developer tools
4. Select the Network tab
5. Click the Copy Installation Token button
6. Locate "service?serviceName=InstallationPackageWS&operationName=generateRemoteAdminMigrationInstallationConnectionString" from the list in the dev tools menu, and copy the response to a notepad

7. The installation token will be in quotes after "operationResult"
   • When copying the token, do not copy the quotation marks.
8. Use the copied token in your Migration Wizard to begin transferring your devices

Receiving "More than One AVG License" error during migration?

An error message stating "You have more than one AVG license" may be caused by old or expired licenses on stations which may no longer exist.

Under the Licenses section in the left-hand navigation panel, you can see the current license numbers and their usage – any expired licenses here will need to be removed from the Console.

There are several possible methods to resolve this without contacting Technical Support:

Once the old/expired licenses are removed, the migration should be successful. Should you be unable to remove expired licenses, please export your database (Open AVG Admin Console ▸ AVG Data Center ▸ Database export) and contact Business Technical Support with the created avgexport.dce file.

Receiving error message when importing my XML file?

If you receive an error message stating "You are trying to upload an XML file which does not match the product your company is using" when inserting your AVG Remote Administration XML file into your AVG Business Management Console, this is due to your shared license number settings in AVG Remote Administration.

To resolve the issue:

1. Open AVG Remote Administration Console
2. In the left menu, click Licenses
3. Right-click Shared Settings and add your AVG Business Edition license number

You will now be able to insert your XML file successfully into your AVG Business Management Console.

Dashboard Widgets, Reports, and Tasks do not populate after moving devices from AVG Remote Administration to AVG Business Management Console?

Sometimes after you have moved your devices from AVG Remote Administration Console to your new AVG Business Management Console (Cloud or On-Pemise), it can take some hours for your devices to register to our servers. During this time you may experience no widgets on your dashboard, no data in your reports or inability to create tasks.

To resolve the issue, you can simply restart your devices after they have moved from AVG Remote Administration Console to your new AVG Console, or you can wait for approximately 12 hours for those devices to complete registration to your new console.